We are committed to protecting your business and personal data and ensuring transparency in how it is handled.

This Privacy Policy explains how Tradivals collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR).

Data We Collect

We may collect and process the following data:

Business & Contact Information

  • Company name
  • Contact person name
  • Email address
  • Phone number
  • Billing and shipping address

Transaction Data

  • Order details
  • Payment information
  • Delivery records

Technical Data

  • IP address
  • Browser type
  • Device information
  • Website usage data (via cookies)

How We Use Your Data

We use collected data for:

  • Processing and fulfilling orders
  • Managing customer relationships
  • Communication and support
  • Compliance with legal obligations
  • Marketing communications (where consent is given)

Legal Basis for Processing

We process your data based on:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent (for marketing and cookies)

Data Sharing

We may share your data with trusted third parties, including:

  • Logistics and cold chain delivery partners
  • Payment service providers
  • IT and website hosting providers

All third parties are required to handle your data securely and in compliance with applicable laws.

International Data Transfers

If data is transferred outside the European Union, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

Data Retention

We retain data only as long as necessary to:

  • Fulfill contractual obligations
  • Comply with legal and tax requirements
  • Resolve disputes

Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Improve user experience
  • Analyze website traffic
  • Support marketing efforts

You can manage your cookie preferences through your browser settings or our cookie banner.

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers
  • Encryption protocols
  • Restricted access controls

Contact us

You can easily reach out to us for help or support via the following emails
privacy@ tradivals.com or info@ tradivals.com